In brief: 5kbd 1 Your data is never sold. It is used solely to provide our services and ensure security. If you have any questions,
Help Center Let us know.
5kbd 1Various types of information are collected when you create an account or use our services. This data falls into three categories:
| Data type | What data | When It Is Collected |
|---|
| Identity Information |
Full name, date of birth, NID number, passport |
During Registration & KYC Verification |
| Contact Information |
Mobile number, email address |
At the time of account creation |
| Financial Information |
Payment methods, transaction history |
On deposits and withdrawals |
| Device Information |
IP address, browser, operating system |
Automatically at Each Session |
| Usage Data |
Game history, betting records, login times |
Duration of Platform Use |
We only collect information that is genuinely necessary to provide our services. We never ask for data we don't need.
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Why We Collect Your Data
5kbd 1 No data is collected without purpose. There is a specific reason behind every piece of information we gather:
- Verifying identity for account creation and management.
- For processing financial transactions securely.
- Fulfilling legal obligations to prevent money laundering and fraud.
- Verifying age and identity in accordance with gaming license requirements.
- Delivering personalized experiences based on member preferences.
- Maintaining platform security and stability.
- Assisting the support team in resolving issues.
Your consent: 5kbd 1By creating an account with , you consent to this data collection. However, you may request deletion of certain data at any time — except where retention is required by law.
Information We Collect 5kbd 1 Used for the following purposes:
- Verifying login and preventing unauthorized access.
- Processing deposits and withdrawals.
- Ensuring bonuses and promotions reach the right members.
- Conducting behavioral analysis to enhance the gaming experience.
- Sending necessary SMS and email notifications.
- Detecting suspicious activity to protect your account.
- Managing responsible gaming tools.
5kbd 1 Your consent is obtained before any marketing or promotional messages are sent. You may opt out of marketing communications at any time — however, essential account notifications cannot be turned off.
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Sharing data with third parties
5kbd 1 does not sell or rent your information. However, in limited circumstances, data may be shared with third parties:
- Payment processors (bKash, Nagad, Rocket): Only the minimum necessary information is shared to process transactions.
- KYC Verification Service: Third-party verification services are used to confirm your identity.
- Game Software Providers: Only the data necessary to operate games is shared — not your full profile.
- Law enforcement: Data may be disclosed in response to a court order or legal obligation.
- Security Partners: Limited data may be shared to prevent fraud and cyber attacks.
Please Note: With each third party, 5kbd 1is bound by a data protection agreement and may only use the information received for its specified purpose.
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Cookies & tracking technologies
5kbd 1uses cookies and similar technologies on its website and app. These enhance your browsing experience and maintain platform security.
| Cookie type | Purpose | Duration |
|---|
| Required |
Login sessions, security tokens |
Cleared at the end of each session |
| Functionality |
Remembering language, preferences, and settings |
1 Year |
| Analytics |
Analyzing usage patterns |
6 months |
| Security |
Detecting fraud and bots |
30 Days |
Cookies can be disabled from your browser settings, though doing so may affect certain features of the platform.
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Data Retention & Security Measures
5kbd 1 Industry-leading security technologies are used to protect your data:
- All data transfers are secured with 256-bit SSL encryption.
- Sensitive information (passwords, card numbers) is stored in hashed and encrypted form.
- Regular security audits are conducted on our servers.
- An AI system is active to detect suspicious activity in real time.
- Only a limited number of staff have access to sensitive information.
Data is generally retained for as long as your account is active and for up to 5 years where required by law. Upon a deletion request, all data beyond legal obligations will be removed within 30 days.
In the event of a data breach: In the event of a security incident, affected members will be notified within 72 hours and immediate action will be taken.
5kbd 1As a member of , you have the following rights over your personal data:
Right to Access
You can view what information is held in your account and request a copy.
Right to Rectification
You may request corrections or updates to any information that is inaccurate or out of date.
Right to Erasure
You may request the deletion of any data that is not required to be retained by law.
Right to object to processing
You may withdraw your consent and opt out of the use of your data for marketing purposes at any time.
Right to data portability
You can export your data in a machine-readable format.
Right to Restrict Processing
You can request that data processing be paused while a dispute is being resolved.
To exercise these rights, Help Center Contact us. 5kbd 1 Typically responds within 30 days.
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Protection of Minors' Data
5kbd 1 Strictly does not collect data from anyone under the age of 18. Age is verified at the time of registration.
- Any account found to belong to someone under 18 will be closed.
- If a minor's data is collected inadvertently, it is deleted immediately.
- Parents may request the closure of their child's account.
If you become aware of a suspected minor's account, please Help Center Let us know.
5kbd 1 This Privacy Policy may be updated as needed. For significant changes:
- Members will be notified by email or SMS at least 30 days before any changes take effect.
- The "Last Updated" date at the top of the page will reflect the change.
- A notification will be displayed on the platform for any major changes.
Your consent: Continued use of the platform after a new policy takes effect will be considered your acceptance of the updated terms.
For any privacy-related questions or concerns 5kbd 1Contact us at:
- Email: privacy@5kbd1.im — for specific privacy-related requests.
- Live Chat: Help Center Contact us 24/7 in Bangla.
- Email support: support@5kbd1.im — for general inquiries.
5kbd 1 Privacy-related requests are typically responded to within 30 business days. For urgent matters, please reach out directly via Live Chat.
Frequently Asked Questions
Direct answers to two common questions from members
5kbd 1There are three ways to get support. The fastest is live chat — there's a chat button at the bottom right of every page on the site or app, and you'll typically get a response within 1–3 minutes. Live chat is available 24/7 in Bengali, even at 3 in the morning. For more complex issues, you can reach out by email and expect a reply within 6 hours. Telegram support is available from 8 AM to 12 AM. For more details,
Help Center Take a look at the page.
5kbd 1Your complete betting and transaction history is saved in your account. After logging in, click the profile icon at the top right. From there, go to "My History" or "Transactions" to view all records filtered by date and type. For betting history specifically, you can view records separately under the "Betting" or "Sports" tab. Records from the past 6 months to 1 year are generally accessible directly. For older records, please use Live Chat or
Help Center Submit a request — our Finance Team will be happy to assist you.